Shipping Information

Shipping

Each piece is individually hand finished to order so dispatch times can be variable.  Please let us know when you order if you require an item for a specific date.

We ship to the UK, most of Europe, mainland USA, Canada and Australia.  Please ask for a shipping quote if your country is not listed in our checkout.

Shipping is usually by Royal Mail and is trackable and/or will require a signature on delivery.  We will send you an email when your item is dispatched.  Please notify us immediately if your item is not delivered within a reasonable time frame - usually 2-3 days in UK, 5-7 days EU and 5-10 days for USA,Canada and Australia.

Please note we are unable to ship Sterling Silver to Germany or Australia due to postal restrictions.

Returns and Refunds

If you are unhappy with the product for whatever reason, please contact us immediately on receipt of the item to arrange a return and refund.  We will not refund until the item is returned to us in unused and undamaged condition.  We will not accept returns after 7 days.

We are unable to refund shipping costs unless the item is faulty.  Please do not return items before contacting us.

 

 

Terms and Conditions

 (1)      Introduction

 These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full.   If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

 [You must be at least [18] years of age to use our website.  By using our website [and by agreeing to these terms and conditions] you warrant and represent that you are at least [18] years of age.[3]]

 [Our website uses cookies.  By using our website and agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our [privacy policy / cookies policy].][4]

 (2)      Credit

 This document was created using an SEQ Legal template.

 (3)      Licence to use website

  Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website.  Subject to the licence below, all these intellectual property rights are reserved.

 You may view, download for caching purposes only, and print pages [or pictures] from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions. 

 You must not:

 (a)      republish material from this website (including republication on another website);

 (b)      sell, rent or sub-license material from the website;

 (c)      show any material from the website in public;

 [(d)    reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;]

 [(e)    edit or otherwise modify any material on the website; or]

 [(f)     redistribute material from this website [except for content specifically and expressly made available for redistribution [(such as our newsletter)]

 [Where content is specifically made available for redistribution, it may only be redistributed [within your organisation].

 (4)      Acceptable use

 You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

 You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

 You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

 [You must not use our website to transmit or send unsolicited commercial communications.]

 [You must not use our website for any purposes related to marketing without our express written consent.] 

(7)      Limited warranties

 We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

 To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

 (8)      Limitations and exclusions of liability

 Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

 The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

 [To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.]

 [We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.]

 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

 [We will not be liable to you in respect of any loss or corruption of any data, database or software.]

 We will not be liable to you in respect of any special, indirect or consequential loss or damage.

 (9)      Indemnity

 You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions[, or arising out of any claim that you have breached any provision of these terms and conditions].

(10)    Breaches of these terms and conditions

 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

 (11)    Variation

 We may revise these terms and conditions from time-to-time.  Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website.  Please check this page regularly to ensure you are familiar with the current version.

 (12)    Assignment

 We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

 You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions. 

 (13)    Severability

 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.  If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

 (14)    Exclusion of third party rights

 These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party.  The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.

 (15)    Entire agreement

 

 These terms and conditions [, together with our privacy policy,] constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

 (16)    Law and jurisdiction[19]

 These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the [non-]exclusive  jurisdiction of the courts of England and Wales.

 (18)    Our details

 The full name of our company is Ganderwick Creations. 

 Our address is 57 Queensway, Ledbury, HR8 2AZ. 

 You can contact us by email to mail@ganderwick.com .

Ganderwick Creations privacy policy 

This privacy policy sets out how Ganderwick Creations uses and protects any information that you give Ganderwick Creations when you use this website.

 Ganderwick Creations is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

 Ganderwick Creations may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from September 2012.

 What we collect

 We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

 What we do with the information we gather

 We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 How we use cookies

 A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

 Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

 You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 Links to other websites

 Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 Controlling your personal information

 You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at mail@ganderwick.com

 We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

 You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Ganderwick Creations, 57 Queensway, Ledbury, HR8 2AZ.

 If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.